Casino Craze Review

Review Sections: bonuses, bonus rules, customer support, games, credibility, deposits and withdrawals, message boards rumors, personal conclusion, visit casino

Casino Craze is a new site online, only opening in 2004. They are a part of SportingBet Plc and are operated by Penny Lane Holdings, a registered company incorporated and located in the British Virgin Islands. Powered by Boss Media, the casino boasts a wide selection of games and full service customer support.

Bonuses *
Casino Craze doesn't just give a welcome sign-up bonus once, they give it 3 times! New players who never deposited before are eligible for a bonus on their first 3 deposits. The first deposit bonus is a 100% matching bonus up to $100. The second deposit bonus is a 50% matching bonus up to $225 and the third deposit bonus is a 25% matching bonus up to $452. That's a total of $777 total available in bonuses for your first three deposits!

Regular players are automatically a part of the Loyalty Program. For every $10 bet a player makes they will receive a specific amount of points depending on the game. 100 points can be redeemed for $10 cash back to your account.

The "Invite a Friend" bonus is a great way to get you and your friends some extra money! Submit your friend's details onto the site and once they deposit minimum of $50 and play you will get a bonus of $50 and they will get an additional bonus of $25.

* please note that the bonuses listed above may not be up to date. check the casino website to get the updated bonus details

Bonus Rules *
Players from the following countries are not eligible for bonuses: China, Denmark, Finland, Israel, Malaysia Norway Poland and Sweden. Craps, Roulette and Casino War are exempt from the wagering requirement.

The welcome sign up bonus has a wagering requirement of 25X the deposit plus bonus. That means if a player deposits $100 and receives a bonus of $100 they must wager a total of $5000 ($100 bonus + $100 deposit = $200 * 25X wagers = $5000 required).

For the second and third deposit bonuses the wagering requirements for the first bonus must be met before the next deposit is made. In other words, if you deposited $100 and received the matching bonus you must wager $5000 before you make your second deposit. Otherwise you will not be eligible for the second bonus. This is the same procedure required to receive the third bonus.

To receive and qualify for the "Invite a Friend" bonus the friend must not have an account alreadthe casino. In addition, they must deposit within 30 days of receiving the email invitation to join. Both you and your friend's bonuses come with a 20X wagering requirement for cash-out. That means your friend must wager a minimum of $500 or ($25 * 20X) and you must wager $1000 or ($50 * 20X). Players can invite up to 100 friends.

* please note that the rules listed above may not be up to date. check the casino website to get the updated bonus rules details

Customer Support
Casino Craze has support for their customers available 24 hours a day 7 days a week. Players from England can call toll free. There is a charge for calls to the customer service line from outside of England. However, live chat is accessible from the site as well as email and FAQ's.

Games
Casino Craze is a download only casino powered by Boss Media, one of the leaders in the online casino software industry. There are over 50 amazing games for players to choose from, everything from the classic blackjack and roulette to high limit baccarat. The games are user friendly and have a real casino feel. Players can enjoy single play, multi-player, and loads of progressives. Their table games have smooth play with clear bright graphics.

Credibility
Casino Craze makes every effort to assure the player that their games are fair and honest. PriceWaterhouseCoopers does independent game reviews monthly and posts every review they have had done on this casino online dating back to October 2004.

Deposits and Withdrawals
Players can deposit into Casino Craze via Neteller, FirePay, InstaCASH, DirectTeller, personal check, cashiers check, wire transfers, or credit card. The minimum deposit amount is $20.

British players have more options for receiving their withdrawals. You can receive your withdrawal via your Switch, Delta, Solo debit card free of charge. British players have one free bank wire transfer a month. Otherwise the charge is £12.00 a transfer for wire transfer. All CHAPS withdrawals are subject to a £20.00 fee. Minimum withdrawal amount is $20.

Everyone can receive their withdrawals via Neteller, FirePay, Bank Wire Transfer, DirectTeller, or check. Credits will be sent back to the original method of deposit first. Wire transfers can be sent in US Dollars (USD), Euros (EUR), Canadian Dollars (CAD), and Australian Dollars (AUD). One bank wire a calendar month is free the others have a fee of £12.00 (currently about $24 USD).

Message Boards Rumors *
For a casino with such a short life span (they have been around for about 6 months as of this writing) they have quite a few comments on the message boards. As the old saying goes, no news is good news. Apparently many of their punters were unsatisfied with the level of customer service they received from the casino directly and it seems that their games are especially tight (no one seemed to be winning). To their credit they have someone watching the message boards and responding to the issues. As for the losing, that could happen to anyone and their payout percentage is 98%, so someone out there is walking away with some money. Regarding the customer service, this seems to be under transition. It is a new casino and things take time.

* please note that the "Message Boards Rumors" section is information taken from message boards and is impossible to verify

Personal Conclusion
Casino Craze is a new casino. With a new casino comes a new casino staff with no casino history that need to be trained on the job. They have an amazing payout percentage of 98% average since they have opened, so someone is winning. However, according to the message boards no one seems to know who that person is. Actually, that is an exaggeration but there were many more complaints about losing than there were about winning. The fact that someone from the casino watches the message boards and responds to negative comments shows that they care about their customer and will smooth out their rough edges. The welcome bonus is a great one, and their loyalty program is quite an incentive. Overall I say this place is worth a try, if only to say hello and welcome the new kid to the block.

Visit the Casino
Casino Craze has now closed for business.